Forum Discussion
Trouble Accessing App
Hi blackwell7
If you are unable to select Premium Capacity, and your Workspace has a diamond logo WITH the person then you are in a Premium Per User workspace. (PPU shoul d be selected in the Workspace settings).
That is the reason you can't share with Free licence holders. Free licences can only consume content on Premium Capacity workspaces, NOT premium per user.
hope this helps
Stuart
Hi Stuart,
The app does have those logos and like in the image above, I'm unable to select the Premium per capacity
Hi blackwell7
If you are unable to select Premium Capacity, and your Workspace has a diamond logo WITH the person then you are in a Premium Per User workspace. (PPU shoul d be selected in the Workspace settings).
That is the reason you can't share with Free licence holders. Free licences can only consume content on Premium Capacity workspaces, NOT premium per user.
hope this helps
Stuart