Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Tooltips only appear on dashboard once

Hi there,

 

I have just tried to use the Tooltips feature to display some simple text when the user hovers over a pie chart on their dashboard. When I check the online report after it has been published it all looks fine. Then when I look on the dashboard, the tooltips still appear. However, if I then go back to the dashboard (having closed down Edge), the tooltips don't show any more.

 

I tried Chrome as an alternative but it seems as if the tooltips only appear the first time after I have I looked at the Report.

 

Any ideas please?

 

Steve

Need Help

4 Replies

  • v-piga-msft's avatar
    v-piga-msft
    Icon for Resident Rockstar rankResident Rockstar
    8 years ago

    Hi Anonymous，

     

    If I have undestand your scenario correctly that you could view the tooltip in dashboard well at the first time but it not appear when you see it again?

     

    Only one report has this issue or the all reports?

     

    I have test this scenario in both Edge and Chrome, everything works well.

     

    If only one report has this issue, could you share a dummy pbix file which can reproduce the scenario well , so that we can help further investigate on it? You can upload it to OneDrive or Dropbox and post the link here. Do mask sensitive data before uploading.)

     

    If all reports have this issue, I suggest you could create a ticket to get more help.(You should have a Pro license)

     

    Best Regards, 

    Cherry

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      Thanks for your quick response Cherry. This is the first time that I have tried to use Tooltips, so I haven't tried it on other reports / dashboards. However, I have just created a dummy pbix file (https://arkschools-my.sharepoint.com/:u:/g/personal/s_rowland_globeacademy_org/EedCVaboAhZBqbxc1c8tDGEBMEE-U46w5-GmFy6ZR5nGAA?e=V40NMZ) which I hope that you can access and this has the same issue.

       

      Please can you advise me what I am doing wrong? I have the following session diagnostics.

       

      Kind regards

       

      Steve

       

      Feedback Type:
      Frown (Error)

      Timestamp:
      2018-04-10T09:44:46.0260380Z

      Local Time:
      2018-04-10T10:44:46.0260380+01:00

      Session ID:
      fbe0e887-a808-4658-9dec-acc3fbc104cf

      Release:
      April 2018

      Product Version:
      2.57.5068.501 (PBIDesktop) (x64)

      OS Version:
      Microsoft Windows NT 10.0.16299.0 (x64 en-GB)

      CLR Version:
      4.7 or later [Release Number = 461308]

      Peak Virtual Memory:
      34 GB

      Private Memory:
      266 MB

      Peak Working Set:
      385 MB

      IE Version:
      11.309.16299.0

      User ID:
      ca55675b-96e4-45cc-9909-5bc0a9b5b481

      Workbook Package Info:
      1* - en-GB, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

      Telemetry Enabled:
      True

      Model Default Mode:
      Import

      Snapshot Trace Logs:
      C:\Users\SteveRowland\AppData\Local\Microsoft\Power BI Desktop\FrownSnapShot934689797.zip

      Performance Trace Logs:
      C:\Users\SteveRowland\AppData\Local\Microsoft\Power BI Desktop\PerformanceTraces.zip

      Enabled Preview Features:
      PBI_canvasTooltips

      Disabled Preview Features:
      PBI_shapeMapVisualEnabled
      PBI_EnableReportTheme
      PBI_SpanishLinguisticsEnabled
      CustomConnectors
      PBI_qnaExplore
      PBI_variationUIChange

      Disabled DirectQuery Options:
      PBI_DirectQuery_Unrestricted
      TreatHanaAsRelationalSource

      Cloud:
      GlobalCloud

      DPI Scale:
      200%

      Supported Services:
      Power BI

      Formulas:


      section Section1;

      • v-piga-msft's avatar
        v-piga-msft
        Icon for Resident Rockstar rankResident Rockstar
        8 years ago

        Hi Anonymous，

         

        I have reported this issue internally: CRI 66271414 . Will update here once I get any information. 

         

         

        Best Regards，

        Cherry