Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
8 years ago

Time Out error connect to Salesforce

Hi , trying to connect from Power BI Web to Salesfoce this morning, Getting Timeout expired error, even username and password is correct. 
Anyone having same issue and any advice?

Need Help

8 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Added Screenshot

    • Anonymous's avatar
      Anonymous
      Not applicable
      8 years ago

      I was successful connect to SFDC before and is running about 1 year. it is quite stable before but facing the time out issus just this week.  Believe meet all the requirements in the link.

  • jmalone's avatar
    jmalone
    Resolver III
    8 years ago

    I am having the same issue. Started happening about 10 days ago. Existing report connections (which have worked just fine until recently) do not connect now.

     

    I haven't found a resolution yet. 

     

    v-yulgu-msft - any other ideas? This seems like a bug in the latest PBI update.

  • ReportMaster's avatar
    ReportMaster
    Post Partisan
    2 years ago

    Hi, were you able to find a solution? As a workaround, maybe you can try to test your connection with a 3rd party connector. I've tried windsor.ai, supermetrics and funnel.io. I stayed with Windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the Salesforce connector in the data sources list:

     

     

    After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

     

     

    There just select the fields you need. It is also compatible with custom fields and custom objects, so you'll be able to export them through windsor.  Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url. 

     

  • metrica's avatar
    metrica
    Post Prodigy
    1 month ago

    Since this issue affected previously working Salesforce connections and Microsoft opened a support ticket, it appears to have been a Power BI-side incident rather than an authentication or query configuration problem.

     

    For anyone experiencing similar connection issues today, Power BI Connector for Salesforce may be worth testing as an alternative connection method. It lets you select the required Salesforce objects and fields and apply filters or SOQL when building the data source. This does not guarantee that every timeout will be resolved, but our support team can help review the specific setup.

     

    AppExchange and 30-day free trial: https://appexchange.salesforce.com/appxListingDetail?listingId=31526f0e-abd8-4cb5-bd1a-3bd56b5c0577

     

    Documentation:
    https://metricasoftware.com/docs/salesforce/

    Support and demo:
    https://metricasoftware.com/docs/salesforce/contact-support/