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Anonymous
Not applicable

Time Out error connect to Salesforce

Hi , trying to connect from Power BI Web to Salesfoce this morning, Getting Timeout expired error, even username and password is correct. 
Anyone having same issue and any advice?

7 REPLIES 7
ReportMaster
Post Patron
Post Patron

Hi, were you able to find a solution? As a workaround, maybe you can try to test your connection with a 3rd party connector. I've tried windsor.ai, supermetrics and funnel.io. I stayed with Windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the Salesforce connector in the data sources list:

 

SALESFORCE-1.png

 

After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

 

SALESFORCE-2.png

 

There just select the fields you need. It is also compatible with custom fields and custom objects, so you'll be able to export them through windsor.  Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url. 

 

SELECT_DESTINATION_NEW.png

jmalone
Resolver III
Resolver III

I am having the same issue. Started happening about 10 days ago. Existing report connections (which have worked just fine until recently) do not connect now.

 

I haven't found a resolution yet. 

 

@v-yulgu-msft - any other ideas? This seems like a bug in the latest PBI update.

Anonymous
Not applicable

hi @jmalone, there is a ticket created for this issue. you can refer to https://powerbi.microsoft.com/en-us/support/ under awareness side, Hopefully can be fix by end of this week.

Great! Thank you @Anonymous

v-yulgu-msft
Microsoft Employee
Microsoft Employee

Hi @Anonymous,

 

When you try to connect to Salesforce from Power BI Service, please check whether you have meet below requirements:

System requirements and considerations

 

Regards,

Yuliana Gu

Community Support Team _ Yuliana Gu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

I was successful connect to SFDC before and is running about 1 year. it is quite stable before but facing the time out issus just this week.  Believe meet all the requirements in the link.

Anonymous
Not applicable

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