The usage metrics is not working, saying Contact support

[Anonymous]

I am trying to check the usage metrics for the dashboards, in the PBI service.  Earlier My senior was trying to give me the access for the usage metrics but he was not able to since we needed a security group. So we created a security group in the  Azure Active Directory (Azure AD) {needed because Power BI uses it to manage access permissions via security groups}. However even after creating the group which includes me as the member, I am not able to get the usage metrics. I am still getting error. Can anyone please help me out. I would really appreciate. Please let me know If I need to add more details. I have attached the screenshot for the same{error}.

[rubayatyasmin · Accepted solution]

Hi, @Anonymous 

Can you please make sure that the below option is turned on? It is in the tenant settings. 

Also check that the group has at least contributor level access to the workspace. And you have PBI pro or PPU license. 
If these are okay then give it some time and try again later. If this doesn't work then create a support ticket. 

Microsoft Fabric Support and Status | Microsoft Fabric

[v-pnaroju-msft]

Hi siddhartha24,

We are following up to see if your query has been resolved. Should you have identified a solution, we kindly request you to share it with the community to assist others facing similar issues.

If our response was helpful, please mark it as the accepted solution and provide kudos, as this helps the broader community.

Thank you.

[v-pnaroju-msft]

Hi siddhartha24,

We wanted to check in regarding your query, as we have not heard back from you. If you have resolved the issue, sharing the solution with the community would be greatly appreciated and could help others encountering similar challenges.

If you found our response useful, kindly mark it as the accepted solution and provide kudos to guide other members.

Thank you.

[v-pnaroju-msft]

Hi siddhartha24,

We have not received a response from you regarding the query and were following up to check if you have found a resolution. If you have identified a solution, we kindly request you to share it with the community, as it may be helpful to others facing a similar issue.

If you find the response helpful, please mark it as the accepted solution and provide kudos, as this will help other members with similar queries.

Thank you.

[v-pnaroju-msft · Accepted solution]

Hi @Anonymous,

We sincerely appreciate your query posted on the Microsoft Fabric Community Forum. In addition to the response provided by @rubayatyasmin, kindly follow the steps mentioned below to address the issue you are facing:

1. Verify that you have been granted the requisite permissions in Power BI under the newly created security group, such as "Viewer" or higher, for the relevant dashboard or report.
2. Access the Admin Portal in Power BI Service and ensure that usage metrics are enabled for your tenant under the tenant settings.
3. Clear your browser cache and cookies, as these may sometimes lead to loading issues.
4. Browser-specific issues may cause functionality disruptions. Therefore, we recommend accessing the usage metrics in an alternative browser or in incognito mode.
5. Please allow some time and retry after creating a new security group, as there might be a delay in the replication of permissions.

For additional guidance, please refer to the following link:

Monitor report usage metrics - Power BI | Microsoft Learn

If you find this response helpful, we kindly request you to mark it as the accepted solution and provide kudos. This will assist other community members encountering similar issues.

Thank you.

[rubayatyasmin · Accepted solution]

Hi, @Anonymous 

Can you please make sure that the below option is turned on? It is in the tenant settings. 

Also check that the group has at least contributor level access to the workspace. And you have PBI pro or PPU license. 
If these are okay then give it some time and try again later. If this doesn't work then create a support ticket. 

Microsoft Fabric Support and Status | Microsoft Fabric