The remote server returned an error: (500) Internal server error - when refreshing using JIRA C

Hi Anonymous ,

There are similar case1 and case2 you may refer to:

1 - Open the report(s) in PBI Desktop and clear the cache (file...options and settings... options)

2 - Refresh the data in the desktop and save.

3 - Open PBI Online and remove the associated dataset(s). Note - you'll need to remove the reports from any content packs before you can remove the reports and data from the online service. Also you might want to make a note of the (failed) refresh schedule you had before doing this so you can recreate it exactly.

4 - Hop back to PBI Desktop and publish the report from PBI Desktop to Online

5 - Hop back to PBI Online and set the refresh schedule back up

6 - Add the reports back into any apps or content packs.

Or you may try to upgrade the gateway to the latest version.

If you still have this issue for Power BI, you'd better create a support ticket in Power BI Support , Scroll down and click "CREATE SUPPORT TICKET", or go to Issue forum  to get further help.

Best Regards,

Amy 

Community Support Team _ Amy

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