The remote server returned an error: (500) Internal Server Error

[Onur_BI]

Hi

When I want to publish a report to a workspace in the Power BI web service with Power BI desktop, I encounter this error.
The issue is summarized as follows.
I cannot publish any new reports to this workspace. But I can update my existing reports in it.
I can publish reports that are not published here to a different workspace.
I would like to request support from those who encounter this problem.

Thanks,

[v-csrikanth]

Hi @Onur_BI 

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you for your understanding and participation.

Best Regards,
Cheri Srikanth

[v-ssriganesh]

Hi @Onur_BI,
Thank you for reaching out to the community forum.

From your error screenshot, we see you are facing "500 Internal Server Error", when you are trying to publish a report to a workspace in the Power BI service from Power BI Desktop. Here are some steps you can try to resolve this issue:

• Even if you are the owner of the semantic model, check if you have the necessary permissions in the workspace, as specific permissions might be required for publishing new reports. For your reference: https://learn.microsoft.com/en-us/power-bi/collaborate-share/service-roles-new-workspaces#workspace-...
• Large datasets can sometimes cause issues. If your report file is large, consider reducing its size or splitting it into smaller parts.
• Check if the workspace is assigned to a Premium capacity and has enough resources to handle the new report. For large datasets, ensure the "Large dataset storage format" is enabled in the workspace settings.
• Try exporting the report as a Power BI template and then reimporting it to resolve potential file corruption issues.

Check both Power BI Desktop and the Power BI service are up to date. Updates can resolve compatibility issues. Additionally, browser or network issues can cause publishing errors, so try using a different browser or network to see if the issue persists.

Thank you @tharunkumarRTK for sharing your valuable insights.

If this information is helpful, please Accept it as a solution and give a "kudos" to assist other community members in resolving similar issues more efficiently.

Thank you.

[Onur_BI]

hi @v-ssriganesh 

First of all, thank you for your detailed explanation.

However, when I checked the titles you sent, even though I have all the conditions, the problem still persists.

[v-ssriganesh · Accepted solution]

Hi @Onur_BI,

We regret the inconvenience caused and acknowledge your requirements. Please consider raising a Microsoft support ticket for further investigation. You can explain all the troubleshooting steps you have taken to help them better understand the issue.

You can create a Microsoft support ticket with the help of the link below:
https://learn.microsoft.com/en-us/power-bi/support/create-support-ticket

If this helps, please accept it as a solution and drop a "Kudos" so other members can find it more easily.

Thank you.

[v-ssriganesh]

Hi @Onur_BI,

Could you please confirm if the issue has been resolved after raising a support case? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.

Thank you for your understanding and assistance.

[tharunkumarRTK]

@Onur_BI 

1. Are you trying to replace an existing report in power bi service with new version from your power bi desktop?

If yes are you the owner of the corresponding semantic model?

2. Do you have necessary access permissions on this workspace? Workspace contributor role or greater 

Please check the permissions and try if you can upload the pbix directly from service. 

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[Onur_BI]

I have authorization for the 3 titles you wrote. But it still doesn't work.

[tharunkumarRTK]

Pardon! I don't think I understand your reply. 

Are you confirming that you have contributor or greater role on the workspace and you are the owner of the semantic model in service is it?

If yes, have you tried manually uploading the pbix file?

[Onur_BI]

I am the owner of the semantic model in the service. I am authorized in the workspace. But I still get the same error. 🙂