The credentials provided for the Web source are invalid

[PowerBI88]

Hi,

I get this error from the power BI Service: 

Processing error: The credentials provided for the Web source are invalid. (Source at https://gw.us-il301.gateway.prod.island.powerapps.com/customerenrollmentservice/emissiondata/621499d....)
Cluster URI: WABI-NORTH-EUROPE-redirect.analysis.windows.net
Activity ID: c819b82f-1ce9-486b-9ae3-74d014b81a14
Request ID: 621f5709-4db8-43d0-be4c-c6b26e723070
Time: 2023-03-17 23:18:09Z

Anyway when I insert the credentials for the dataset, they are accepted. I get this error only on refresh.

Any hint on how to solve this?

Thank you 

Kind regards

Marta

[PowerBI88]

Sorry, I don't understand. To which power app?

Thank you

Marta

[GilbertQ]

Hi @PowerBI88 

Could you make sure that the credentials that you use can successfully connect to the Power App?

[RuiRosaMendes]

Experience exactly the same issue on the same APP report (Emissions dashboard).  WAs working for me until 26/05 and now getting: 

The credentials provided for the Web source are invalid. (Source at https://gw.us-il301.gateway.prod.island.powerapps.com/customerenrollmentservice/emissiondata/xxxxxxx... The exception was raised by the IDbCommand interface. Table: DimEmissionUnit.