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vuyala's avatar
vuyala
Frequent Visitor
8 years ago
Solved

The On-premises data gateway installation has failed

Hi ,
Grretings for the day!
I am trying to installing the gateway in my machine but am facing problem.
Can you please help me on this.

In my system below two are displaying disable mode:
Use your data gateway (personal mode)
Use a data gateway
hence i cant able seleting the any one of them
and when am trying to installing saying that :

The On-premises data gateway installation has failed
It looks like you are trying to reinstall. Please uninstall the current version first.
here i uninstalled and again installed eventhough same problem

note: below msg displaying under data source settings
You don't have any gateway installed or configured for the data sources in this dataset. Please install a new personal gateway or configure the data source for an existing data gateway.
This dataset has been configured by ********

Refresh history
Gateway connection
To use a data gateway, make sure the computer is online and the data source is added in Manage Gateways.
A new personal gateway is available to connect to on-premises data.Install nowLearn more
Use your data gateway (personal mode)
Use a data gateway. Thanking you !

11 Replies

  • vuyala's avatar
    vuyala
    Frequent Visitor

    Hi ,
    Grretings for the day!
    I am trying to installing the gateway in my machine but am facing problem.
    Can you please help me on this.

    In my system below two are displaying disable mode:
    Use your data gateway (personal mode)
    Use a data gateway
    hence i cant able seleting the any one of them
    and when am trying to installing saying that :

    The On-premises data gateway installation has failed
    It looks like you are trying to reinstall. Please uninstall the current version first.
    here i uninstalled and again installed eventhough same problem

    note: below msg displaying under data source settings
    You don't have any gateway installed or configured for the data sources in this dataset. Please install a new personal gateway or configure the data source for an existing data gateway.
    This dataset has been configured by ********

    Refresh history
    Gateway connection
    To use a data gateway, make sure the computer is online and the data source is added in Manage Gateways.
    A new personal gateway is available to connect to on-premises data.Install nowLearn more
    Use your data gateway (personal mode)
    Use a data gateway. Thanking you !

    • v-qiuyu-msft's avatar
      v-qiuyu-msft
      Icon for Community Support rankCommunity Support

      Hi vuyala,

       

      Have you installed the on-premise data gateway successfully? If not, please share installer log with us as suggested here

      %localappdata%\Temp\On-premises_data_gateway_*.log

       

      Also please note to install latest on-premise data gateway here follow this article

       

      Best Regards,

      Qiuyun Yu

      • vuyala's avatar
        vuyala
        Frequent Visitor

        below message  i got::

        "gateway is configured correctly but is unreachable due to local network connectivity problems" also find attached snip

  • hiralsoni_001's avatar
    hiralsoni_001
    Frequent Visitor

    Hi there,

     

    I am also facing the same issue while installing the gateway.

     

    To install on-premises data gateway(sharing mode) - do we need to have Power BI service PRO version?? As I am using the free trial version.

     

    Please help its very critical.

     

    Thanks in advance.