Text Box Content Disappearing on Edit

[taco]

I have a Power BI report published on the Power BI service. Lately (the last month or so) I have been encountering a very annoying problem when I edit the report in the Power BI service - text is disappearing from all my textboxes whenever I go to edit mode and then back to reading mode.

These are the steps I am taking:

1. open report in Power BI service
2. navigate to a page that contains a textbox
3. click "edit"
4. switch back to reading view (save or don't save - doesn't appear to make a difference)
5. all text has disappeared from all text boxes on the page

Is anyone else encountering this issue? Know of any workarounds?

[PhoneWalletKeys]

Hi there,

We've recently experienced this fault.

Clearing your browser cache if you're using the online version of PowerBI should do the trick.

Remember to reopen PBI Online through https://app.powerbi.com to avoid opening a non-existent session ID.

Thanks.

[PaFF]

I have this happening in my first PBI report, my colleague is able to edit the text in the textbox, but I am not

[PaFF]

Cleared Cache and I can edit again, Hurrah

[alwinche]

Hi @taco @Hennie_Ergon @cwcusumano , are all of you still experiencing the disappearing textbox issue? We've been trying to investigate but haven't found a .pbix that reproduces the issue with some consistency. If any of you are still experiencing the issue and have a .pbix you would be willing to share that reproduces the issue this could prove pretty helpful.

[cwcusumano]

I am still experiencing, yes - but it's never offline, within a pbix file on pbi desktop.

It's only when in edit mode on the web service. It's happened as recently as today. Fairly sure I could recreate it just by going into edit mode on enough reports online - it always happens eventually. I just have never found a clear pattern that causes it. 

[alwinche]

I don't suppose you found a .pbix that reproduces the issue that you would be willing to share (doesn't have to be on this forum, we can find a more confidential means). Or even scheduling a quick call might help us track down what is causing this issue for folks.

[cwcusumano]

Can you send a PM and let me know a way to open a support ticket that directs to you specifically? I just want to go through the official process. We use deployment pipelines and I cannot say for sure if this happens on the true dataset, or only with the many pbix files that are connected to the primary dasaset. 

[alwinche]

Sure thing, I'll engage our livesite team to open up a ticket. They will reach out to you and then the ticket will get filed directly against the product engineering team, from there I will take a look.

[Hennie_Ergon]

we experience the same problem at our company

[cwcusumano]

This has happened in our organization for the last several weeks now. 

• This only happens in the Power BI online service - and saving/not saving makes no difference.
• Once you go into edit mode and text disappears (I'd say it happens roughly 50% of the time at this point), it is permanent, even if not saving when going back to reading mode.
• The box for the text visual stays but the actual text, formatting, etc - entirely disappears. 

[Anonymous]

Hi @taco , 

This is not the expected behaviour of the application.

If you are a Pro user, raise a ticket with MS and they will investigate the issue along with you.