Forum Discussion
Sudden sharing problems with pro users outside our organization
Community Support
To share reports with users outside your organization they have to be guest users in your Azure AD.
Are the new users you want to share the report with also already guest users in AAD?
You can check that in the Azure portal., have a look at Distribute Power BI content to external guest users with Azure AD B2B for more info.
Hi,
I did as you checked and yes, they were already guest users. Last week we did several tests with an external partner who also has a Power BI Pro liscence and the first report I shared with him he was unable to access it, just like our client. But after using MS Edge, he was able to open the report in Chrome no problem. He was also able to open all other reports I shared. In total, I shared 5 different reports with him, some with image backgrounds, some with themes, some with none of these, and it appears that only the first report that I tried to share caused problems until he used Edge. In Azure Active Directory, he appeared the same as the client, user type is guest and source is "External Azure Active Directory". We are still testing other things, but so far, nothing has worked.