Subscriptions turn off on their own...I need them turned on forever

[VIKPOWERBI]

Suddenly my subscriptions are getting turned off on their own. I have over 100+ reports with tons of subscriptions. This month users started not receiving the emails that they were supposed to.

After investigating I can rule out the 2 month inactivity and the 4 consecutive errors as I had reports turned off their subscription that had neither of those.

Any help is appreciated as it is important for the users to get their reports reliably.

[mdarlinghammond]

This is also happening to me and the time is not expired. 

[Anonymous]

I've set my subscriptions to 9999, but still after they've ran, it auto-disables themself again.  Any other possible reasons and solutions would be appreciated.

[Anonymous · Accepted solution]

Hi @VIKPOWERBI ,

Is your subscription time expired, causing it to be automatically closed, you can set the year to 9999

Power bi cannot open the subscription permanently, because when the data set and report have not been accessed for two months, the refresh of the data set related to the dashboard and report will be automatically suspended.

You can add the subscription to the dashboard or report, even if you do not access the subscription, it will not be suspended

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[VIKPOWERBI]

Thank you , I will try that and revert. If I get no problems in the next 2 weeks I will accept your answer as solved

[VIKPOWERBI]

Anyone can help on this?

Just today 1 more report had subscription turned off automatically on it's own and the user that should have gotten the email for it, but did not get it. I don't know where else to look for this issue, i spend days looking for answers and experimenting.