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awillaumez's avatar
awillaumez
Frequent Visitor
5 years ago

Subscriptions that doesn't send mails

Hi, I have subrsicptions that sends email everyday to some users. But since the beginning of the week it doesn't work anymore. I tried to duplicate the subsriptions, activate/deactivate them,.... but...
Need Help
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Anonymous's avatar
Anonymous
Not applicable
5 years ago

Hi awillaumez 

Please follow the steps below to troubleshoot .

(1) Whether you can successfully subscribe for others, if yes, then exclude your license problem. At the same time, the setting problems in admin portal can also be eliminated. A subscription will end if the Pro or Premium Per User (PPU) license expires, the dashboard or report is deleted by the owner, or the user account used to create the subscription is deleted.

(2)Check your End Date for subscription . If the End Date expires, then the subscription ends .

More info about troubleshooting subscription can refer to the link:

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-subscribe

Best Regards

Community Support Team _ Ailsa Tao

 

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