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ljuggins3194's avatar
ljuggins3194
Frequent Visitor
7 years ago

Subscription - unable to add users

Hello,   I have scheduled a couple of reports for a couple of staff and this appears to work well. However, when I tried to add another staff email in the Subscribe box in the existing reports. I r...
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ljuggins3194's avatar
ljuggins3194
Frequent Visitor
7 years ago

Thanks Gilbert for your quick response.

 

We checked and they have in the Admins Portal -> users. It shows that they are powerbi pro users. 

 

We are using office 365, is there some kind of conflict that could occur there?

 

Is there security that we need to check?

 

Do the users need to use powerbi for the first time?

 

Many thanks.

 

Leni

 

GilbertQ's avatar
GilbertQ
Super User
7 years ago
The only reason it would not allow you is if you had Row Level Security on the dataset?
  • ljuggins3194's avatar
    ljuggins3194
    Frequent Visitor
    7 years ago

    I don't have a row level security. I'm not familiar in setting that up.

     

    We are also using gateway connection = Data gateway. Could this be contributing to the issue?

     

    Could it be a workspace security?

     

    It still does not make sense, why it would work for some and not in others.

     

    Many thanks again.

    • v-yulgu-msft's avatar
      v-yulgu-msft
      Microsoft Employee
      7 years ago

      Hi ljuggins3194 ,

       

      Did those Pro users used Power BI before? If not, please ask them to log into Power BI Service with their Pro licenses to active license, and try again to see if they could be added into workspace successfully.

       

      Best regards,

      Yuliana Gu

      • ljuggins3194's avatar
        ljuggins3194
        Frequent Visitor
        7 years ago

        Hi Yuliana,

         

        Thank you. I've sent the user instructions to acces the report first that I shared with her. Hopefully, if she has clicked onto into. I should be able to then schedule the report for her.

         

        Many thanks.

         

        Kind Regards,

        Leni