Forum Discussion

ljuggins3194's avatar
ljuggins3194
Frequent Visitor
7 years ago

Subscription - unable to add users

Hello,   I have scheduled a couple of reports for a couple of staff and this appears to work well. However, when I tried to add another staff email in the Subscribe box in the existing reports. I r...
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GilbertQ's avatar
GilbertQ
Super User
7 years ago
It would appear to me that possibly it is checking if the user has got a Power BI Pro license before allowing them to be added to the subscription?
ljuggins3194's avatar
ljuggins3194
Frequent Visitor
7 years ago

Thanks Gilbert for your quick response.

 

We checked and they have in the Admins Portal -> users. It shows that they are powerbi pro users. 

 

We are using office 365, is there some kind of conflict that could occur there?

 

Is there security that we need to check?

 

Do the users need to use powerbi for the first time?

 

Many thanks.

 

Leni

 

  • GilbertQ's avatar
    GilbertQ
    Super User
    7 years ago
    The only reason it would not allow you is if you had Row Level Security on the dataset?
    • ljuggins3194's avatar
      ljuggins3194
      Frequent Visitor
      7 years ago

      I don't have a row level security. I'm not familiar in setting that up.

       

      We are also using gateway connection = Data gateway. Could this be contributing to the issue?

       

      Could it be a workspace security?

       

      It still does not make sense, why it would work for some and not in others.

       

      Many thanks again.

      • v-yulgu-msft's avatar
        v-yulgu-msft
        Microsoft Employee
        7 years ago

        Hi ljuggins3194 ,

         

        Did those Pro users used Power BI before? If not, please ask them to log into Power BI Service with their Pro licenses to active license, and try again to see if they could be added into workspace successfully.

         

        Best regards,

        Yuliana Gu