Forum Discussion

Logitrick's avatar
Logitrick
Frequent Visitor
3 years ago

Subscription "Full Report attachment (PDF)" stopped working for premium workspace

Dear Forum!

Users have previously been able to subscribe to my reports and attach the page as a PDF. However, now they get the following error: "Please disable full report attachment or migrate to Premium Gen2 to continue using full report attachment" 


The workspace is premium and part of the capcity, and the subscritpion to the report is in a app.. What is going on here? Did something change?

 

Some users already have subscriptions for the same report with PDF attached that works, but if they try to create a new one they get the same error. 

 

 

 

6 Replies

  • Community Members - can anyone please answer to the above question?

  • Logitrick's avatar
    Logitrick
    Frequent Visitor

    It seems to be related to the app for the workspace.. 

    • generalrukus's avatar
      generalrukus
      Frequent Visitor

      I can confirm the same issue.
      If the person isn't permissioned to the workspace and only to the App then this error comes up.
      Workaround I have found is permissioning them to the workspace. "Viewer" Permission works.

      Annoying as I don't want to permission them at all to the workspace, just the app.


      • Logitrick's avatar
        Logitrick
        Frequent Visitor

        roger that, but that fix makes no sense if you have difference audience with different reports.. I dont want everyone to be able to view the reports