Showing results for 
Search instead for 
Did you mean: 

Fabric is Generally Available. Browse Fabric Presentations. Work towards your Fabric certification with the Cloud Skills Challenge.

Not applicable

Subscription not working properly



I am just trying to subscribe to one report that i've just created, in order to receive an automatic mail every working day at 9.00 AM, but it is not working properly. Here is the configuration used:


- I am the owner of the report. 

- I have subscribed only company members with PBI license and read access to the report (and also myself)

- Weekly frequency with only working days selected (Monday to Friday selected)

- 9.00 AM. (UTC+1:00) Brussels, Copenhagen, Madrid, Paris. (my current location is Madrid)

- From 19/05/2019 to 19/05/2020.


With this configuration i usually receive an email around 11:30 but it is not an exact time. I've tried to change the scheduled time from 9.00 AM to 7.00 AM but then i receive the email at 7:30 AM.


If I Test the connection it works correctly sending the Test email at the exact moment.


¿Is this a bug? ¿How i can fix it?


Hi @Anonymous 

 Please check this article to  get more details about how subscription works in Power BI and what are the limitations.

  • When setting up your e-mail subscriptions, please keep in mind there is a delay between when the subscription job is started, and the exact time the e-mail is sent. To minimize the delay between the between when the job starts and the subsequent e-mail is sent, it is recommended you set up a different time for your scheduled data refresh than when your e-mail subscription is scheduled to run.


If it is not your case,you could try to open a support ticket. If you have a Pro account it is free. Go to Scroll down and click "CREATE SUPPORT TICKET".


Community Support Team _ Cherie Chen
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Not applicable

I could understand that en email can be delayed 5 minutes but not 3 o 4 hours (or 6 depending on the day), making impossible to predict when is going to be sent and when to refresh de data... I've just reported a new issue.

Helpful resources

PBI November 2023 Update Carousel

Power BI Monthly Update - November 2023

Check out the November 2023 Power BI update to learn about new features.

Community News

Fabric Community News unified experience

Read the latest Fabric Community announcements, including updates on Power BI, Synapse, Data Factory and Data Activator.

Power BI Fabric Summit Carousel

The largest Power BI and Fabric virtual conference

130+ sessions, 130+ speakers, Product managers, MVPs, and experts. All about Power BI and Fabric. Attend online or watch the recordings.

Top Solution Authors
Top Kudoed Authors