Forum Discussion

aapetrei's avatar
aapetrei
New Member
2 years ago

Subscription goes out empty

I have a report set to be sent to some recipients every Monday. I have a scheduled refresh set before the time of the subscription, but even if I didn't, the report still has a lot of data. The subscription that is being sent out is empty. 

 

All but one visuals are standard(and I don't mind the one that's unsupported) but I want to not send it out empty. 

 

*For confidentiality puproses I have deleted the titles of the visuals and columns. This is the photo in the sub email.

General Comment

4 Replies

  • ibarrau's avatar
    ibarrau
    Super User
    2 years ago

    Hi. Are you using custom visuals? The thing with subscriptions is that they are not all supported. The exception is those Power BI custom visuals that are certified. Other visuals will not show up. If you check the filters they are showing, but the others are not.

    Another thing to check is filters. When you create the subscription make sure you are seeing all you need and not filtering something that might change in a month or week.

    I hope that helps,

    • aapetrei's avatar
      aapetrei
      New Member
      2 years ago

      Hi, I only have one visual that is not standard - but I imported it from the store(in my attached photo it's in the right top side of the screen). The rest are tables, bar charts and a pie chart. Would the existance of the store visual cause all the others to be empty? 

      Filters are not the cause of it, as I mentioned in my previous reply, refreshing from Desktop(and making sure I had no filters) where I definitely had data, publishing in Service manually - where I also checked and had data in the visuals and then triggering the subscription manually from the "Run now" button ended up the same. The email was sent out with the above photo.

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi aapetrei ,

     

    Ensure that the scheduled refresh is successful before the subscription is sent. An unsuccessful refresh could result in an empty report. You can check the refresh history in the Power BI service to confirm this.

     

    Hope it helps!

     

    Best regards,
    Community Support Team_ Scott Chang

     

    If this post helps then please consider Accept it as the solution to help the other members find it more quickly.

    • aapetrei's avatar
      aapetrei
      New Member
      2 years ago

      Hi, I appreciate you taking the time to answer, but the refresh has nothing to do with the content as the report has data in it before the refresh (a lot of historical data for the past few years, the refresh only pulls what happened in the past week). Manual refresh from desktop, publishing the report and then triggering the sub manually from "Trigger now" has resulted in the same sending out of the email with the photo completely empty.