Subscription generating image before Power BI Visuals on the report page loads

[Dhruvdad]

We have an issue where the subscription email from Power BI includes an image of the report page before all the visuals in the report page is loaded, causing the image to be partially blank.

The issue only has started in the 2 days (11/12/2019).

Any suggestions ?

[Dhruvdad · Accepted solution]

A support ticket (119121321000159) was raised with MS Support. A fix for the issue was deployed on 18/12 post which the issue was resolved.

[Anonymous]

Hi @Dhruvdad ,

Please check if the Considerations and troubleshooting section of Subscription helps.

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.