Subscription for email group doesn't work

[Krzysztof_Hyla]

Hi, our IS department created for me an email distribution list, that I wanted to use as a target for my Power BI report subscription, but it doesn't work (I contains 140 users). Nobody from the group is receving emails. What could be the issue?

[Krzysztof_Hyla]

Do we have any 'project idea' for this that I could vote for?

[v-easonf-msft]

Hi, @Krzysztof_Hyla 

Any other suggestions on improvements for Power BI Desktop or PowerBI Service, please submit a new idea to idea forum. If a feedback is highly voted there by other customers, it will be promising that Microsoft Product Team will take it into consideration when designing the next version in the future.

Best Regards,
Community Support Team _ Eason

[Krzysztof_Hyla]

My report is in Premium Capacity, but it's composed off of live connection datasets.

You wrote that it's not supported to subscribe other users than me (creator and app owner), but I was successfull with that.

It's just not working with email groups. 

Is there any timeline to add this functionality? It seems strange that it's not working in this case.

[nickyvv · Accepted solution]

Hi @Krzysztof_Hyla,

to be able to use email subscriptions in Power BI, you need to take into account:

• The person creating the subscription needs to have edit permissions to the report/dashboard, so a Pro license is also required
• Users receiving the email must also have a Pro license, or the workspace must be in Premium capacity
• There is a tenant setting in the Power BI Admin Portal called Email Subscriptions which has to be enabled
• If there are external users in that distribution list, there is an additional setting in the Admin Portal called Invite external users to your organization, which also has to be enabled

Also be aware there are several considerations/limitations:

• Currently, email subscriptions for reports and dashboards using live connection datasets aren't supported when subscribing users other than yourself
• For Power BI apps, you can only create subscriptions for others if you are the owner of the app

HTH.

[Okta]

Hello,

I've encountered the same issue: the subscrition works for individual emails, but not for distribution list. My report uses live connection. Is this still a limitation or has it been solved in a meantime?

Thanks in advance for your reply.

[Abhilash7181]

@Okta,

I had a similar issue where the Power BI report subscription worked for individual email addresses but not for a distribution list (DL).

After some digging, I found out that the problem was with the DL settings. Many DLs are set up to block emails from external senders, and since Power BI sends subscription emails from no-reply-powerbi@microsoft.com, they get blocked.

To fix this, you’ll need to reach out to your IT team (or whoever manages the DL) and ask them to allow emails from that Power BI address. Once they do that, the subscription should start working for the DL too.

Hope this helps!
If it worked for you, please mark this post as the solution—it might help others facing the same issue.

Thanks!

[USABB_Data]

This worked for us as well, thanks for the suggestion.