Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Subscription email screenshots incomplete

Hi,

 

I have been recently receiving incomplete screenshots of reports via subscription emails.. It seems the screenshot has been created while the report is still loading, the visuals are showing the loading icon. The reports have been working fine the previous days.

 

Any ideas what causes the issue and how to resolve it?

 

Thanks,

M.

Need Help

3 Replies

  • v-jiascu-msft's avatar
    v-jiascu-msft
    Icon for Microsoft Employee rankMicrosoft Employee
    7 years ago

    Hi Anonymous,

     

    Please check out these limitations on this page if any limitations cause this issue. Please also share a snapshot of this issue.

     

     

    Best Regards,
    Dale

    • Anonymous's avatar
      Anonymous
      Not applicable
      7 years ago

      Hi Dale,

       

      I did check the limitations, our report should be fine and it has been rendering with no issues before. In addition, _some_ of the subscribed users receive a good looking render while others receive an incomplete one.

       

      Here is a cropped screenshot of the rendered png attachment in the subscription email:

       

       

       

      • v-jiascu-msft's avatar
        v-jiascu-msft
        Icon for Microsoft Employee rankMicrosoft Employee
        7 years ago

        Hi Anonymous,

         

        There is also a png image in the attachment. How does it look like? I tested it again. It seems fine. I would suggest you file a support ticket here.

        create-ATicket

         

        Best Regards,
        Dale