Forum Discussion

jamesgbrooks's avatar
jamesgbrooks
Frequent Visitor
8 years ago

Subscription Emails are Not Displaying Data

 Hello,

 

Every day, a group of people subscribing to a dashboard complain that the subscription email they receive comes in displaying "an unexpected error occured' instead of showing the information in the dashboard. When you click on the "view dashboard" button in the email, all the info is loaded properly.

 

Please help

1 Reply

  • Anonymous's avatar
    Anonymous
    Not applicable

    HI jamesgbrooks,

     

    According to your description and power bi support page, I think it is a known issue which power bi team is working on.

     

    Please take a look at below link to know more about this issue:

    Power Bi Support

    Users may be unable to receive email subscription notifications via the Power BI service. Engineers are currently working on a fix. Next update @05/21/2018 19:00 PDT.

     

    Regards,

    Xiaoxin Sheng