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OCBB_SFAFPandA's avatar
OCBB_SFAFPandA
Resolver I
4 years ago

Subscribing an email changes when I save it

Hello,   When I subscribe an email for subscription and save it, it auto saves an old email for that person. IT said they see nothing wrong, and the person does not have access to the email.   Wh...
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OCBB_SFAFPandA's avatar
OCBB_SFAFPandA
Resolver I
4 years ago

thanks for your response. That'd be enough for me, but it's going to an old email for the person's old position. This person is promoted and has a new general email, but I can't seem to send it to him because PBI "autocorrects" it. I am looking through Outlook contact emails and it has the both emails in his contact list. Don't know where to go from there. 

 

this also prevents me from sharing the report with him, because it gets shared to his bad email. I can give him a link that will give open access, but I don't want those links floating around. 

  • GilbertQ's avatar
    GilbertQ
    Super User
    4 years ago

    Hi OCBB_SFAFPandA 

     

    I have seen this happen in the past when the users account details in either Azure Active Directory on On-Prem Active Directory is not configured or updated correctly.

     

    I would chat to your AD Admin to see how they can resolve this for you.

    • OCBB_SFAFPandA's avatar
      OCBB_SFAFPandA
      Resolver I
      4 years ago

      Thanks I let them know prior and was told it's working correctly. Just showed the email directories linked to the accounts, hopefully they can resolve it.