Subscribe in Power Service doesn't send an email

[BrasilIrelandus]

Hi,

Sorry for the vague request but when trying to subscribe to a report in power bi service, I don't receive an email. I clicked on run now but didn't receive anything. 

I've a powerbi pro subscription and the powerbi account also has an exchange licence and can send and receive emails. 

Thanks for any help. 

[collinq]

Hi @BrasilIrelandus ,

Are you sure that the Microsoft email sending the subscription is not in you "denied email" list in Exchange?  Have you checked your spam folder?  I believe that the email for subscriptions comes from is "no-reply-powerbi@microsoft.com.    

Since you don't indicate that you are getting an error message in the test itself in Power BI, then I am thinking that is probably the issue.

[BrasilIrelandus]

hi @collinq , 

Yeah, I'm already receiving emails from this address,no-reply-powerbi@microsoft.com, for failed data refreshes so I guess it can't be an issue receiving emails from this account. 

Unfortunately I'm not getting an error message. I just get this.

[collinq]

Hi @BrasilIrelandus ,

Do any subscriptions work for anybody?  On any reports?  Do you get subscriptions from other reports?