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BrasilIrelandus's avatar
BrasilIrelandus
New Member
5 years ago

Subscribe in Power Service doesn't send an email

Hi,

 

Sorry for the vague request but when trying to subscribe to a report in power bi service, I don't receive an email. I clicked on run now but didn't receive anything. 

I've a powerbi pro subscription and the powerbi account also has an exchange licence and can send and receive emails. 

 

Thanks for any help. 

Need Help

3 Replies

  • collinq's avatar
    collinq
    Icon for Super User rankSuper User
    5 years ago

    Hi BrasilIrelandus ,

     

    Are you sure that the Microsoft email sending the subscription is not in you "denied email" list in Exchange?  Have you checked your spam folder?  I believe that the email for subscriptions comes from is "[email protected].    

     

    Since you don't indicate that you are getting an error message in the test itself in Power BI, then I am thinking that is probably the issue.

    • BrasilIrelandus's avatar
      BrasilIrelandus
      New Member
      5 years ago

      hi collinq , 

      Yeah, I'm already receiving emails from this address,[email protected], for failed data refreshes so I guess it can't be an issue receiving emails from this account. 

      Unfortunately I'm not getting an error message. I just get this.

       

      • collinq's avatar
        collinq
        Icon for Super User rankSuper User
        5 years ago

        Hi BrasilIrelandus ,

         

        Do any subscriptions work for anybody?  On any reports?  Do you get subscriptions from other reports?