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rachelfizel
New Member

Subscribe email colors not same as my dashboard.

I set the colors to look like this in my dashboard...

rachelfizel_1-1639413631851.png

 

I set up within the subscribe button to get a weekly email with my updated dashboard.  Today when I got the email the colors are different...it looks like this instead.  Why did the colors change?

 

rachelfizel_0-1639413597938.png

 

1 ACCEPTED SOLUTION
v-yangliu-msft
Community Support
Community Support

Hi  @rachelfizel ,

According to my research, a similar issue has been reported internally,(ICM#: 278154708)

I will update here once I get any information.

 

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

4 REPLIES 4
v-yangliu-msft
Community Support
Community Support

Hi  @rachelfizel ,

Get the latest information:

Find a workaround to fix this issue on customer end sooner.
Suggest you to update the theme in the power bi service and save it again.
Steps to update dashboard theme:

  • Navigate to dashboard
  • Click on edit button -> Dashboard theme
  • Either select one of the available themes or upload the custom JSON theme based on customer's preference
  • Save it!
  • Now create/open existing dashboard subscription and do a "Run Now"
  • The screenshot in latest subscription email should match the current theme in service now.

For more details on how to set/update dashboard themes, visit: Use dashboard themes in the Power BI service - Power BI | Microsoft Docs

 

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

v-yangliu-msft
Community Support
Community Support

Hi  @rachelfizel ,

According to my research, a similar issue has been reported internally,(ICM#: 278154708)

I will update here once I get any information.

 

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

arohret
Frequent Visitor

Yes I had the same issue and have not reported the issue as I need an admin on my side to do so. I did state in my post that the issue seemed to resolve itself if I pinned the live page versus the image, so you could try that. However, if you submit a ticket to have this looked at please reply to my comment.

 

Thank you

nitishsh91
Solution Supplier
Solution Supplier

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