Subscribe email colors not same as my dashboard.

[rachelfizel]

I set the colors to look like this in my dashboard...

I set up within the subscribe button to get a weekly email with my updated dashboard.  Today when I got the email the colors are different...it looks like this instead.  Why did the colors change?

[v-yangliu-msft]

Hi  @rachelfizel ,

Get the latest information:

Find a workaround to fix this issue on customer end sooner.
Suggest you to update the theme in the power bi service and save it again.
Steps to update dashboard theme:

• Navigate to dashboard
• Click on edit button -> Dashboard theme
• Either select one of the available themes or upload the custom JSON theme based on customer's preference
• Save it!
• Now create/open existing dashboard subscription and do a "Run Now"
• The screenshot in latest subscription email should match the current theme in service now.

For more details on how to set/update dashboard themes, visit: Use dashboard themes in the Power BI service - Power BI | Microsoft Docs

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-yangliu-msft · Accepted solution]

Hi  @rachelfizel ,

According to my research, a similar issue has been reported internally,(ICM#: 278154708)

I will update here once I get any information.

Best Regards,

Liu Yang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[arohret]

Yes I had the same issue and have not reported the issue as I need an admin on my side to do so. I did state in my post that the issue seemed to resolve itself if I pinned the live page versus the image, so you could try that. However, if you submit a ticket to have this looked at please reply to my comment.

Thank you

[nitishsh91]

Hi @rachelfizel 

Please check the below link if that helps, it seems to be a bug:

https://community.powerbi.com/t5/Service/Power-BI-Service-Subscription-Not-Showing-Correct-Colors/m-...