Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Power BI is turning 10! Let’s celebrate together with dataviz contests, interactive sessions, and giveaways. Register now.

Reply
asifrasool
Helper I
Helper I

[Strange Error]: Unable to connect to the data source undefined.

Hello Everyone, 
I'm facing a very strange error in my scenerio.

There is one datasource which is hosted on MySQL. But I'm using two ways to import this data into powerbi.

 

1) my developer generated a link to the datasource which returns the data into the format of JSON. This data is before 06/04/2022. For this dataset no gateway, no credentials are needed except an Authorization key which merges with the link.

2) Server connection with MySQL connector. This data is After 06/04/2022, needed gateway and it is properly setup.

 

Privacy Level for both ways is "Organizational".

 

After importing data from both ways, I then combine them with Append Query as New.

This data refreshes correctly on Desktop but do not refreshes on Services. (Screen shot of the error is attached.)

 

When I upload the data before Append it refreshes on PowerBI services but not after Appending

I have tried changing Privacy Levels. But still not working. 

 

Everything was working fine till yesterday. but suddenly started getting this error. I'm exausted, I tried every possible thing which I could.


Any lead or help would be highly appreciated. Thanks 

asifrasool_0-1657210005028.png

 

 

1 ACCEPTED SOLUTION
Greg_Deckler
Super User
Super User

@asifrasool Have you tried having it ignore privacy levels? 

 

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...

View solution in original post

2 REPLIES 2
Greg_Deckler
Super User
Super User

@asifrasool Have you tried having it ignore privacy levels? 

 

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...

This topic helped me
On community issues, this topic helped me
https://community.powerbi.com/t5/Issues/Refresh-Failure-PBI-Service-quot-Information-is-needed-quot/...

 

thank you so much

Helpful resources

Announcements
Join our Fabric User Panel

Join our Fabric User Panel

This is your chance to engage directly with the engineering team behind Fabric and Power BI. Share your experiences and shape the future.

June 2025 Power BI Update Carousel

Power BI Monthly Update - June 2025

Check out the June 2025 Power BI update to learn about new features.

June 2025 community update carousel

Fabric Community Update - June 2025

Find out what's new and trending in the Fabric community.