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Sloobie
Regular Visitor

Some visuals not rendering when exporting to PDF

I have recent issue with exporting my reports from PowerBI Service to PDF. Previously they have exported fine.

Issue:
If there is a Bing map on the page it stops chart visuals from showing up on the export.
Matrix, slicers, cards will export fine.

Troubleshooting steps already tried and ruled out:
If I take the map off (or hide it) everything works. Not viable as I need the maps.

It is not the filled map causing issue.
It is not my browser or internet speed. I have had multiple users try and we all have the same outcome.

Nothing is overlapping.

It happens on the smallest sized report to much more complex ones.
They export fine from Desktop.
I am on the lastest versions of PowerBI.
I've tried a blank test PowerBI file from scratch not changing anything but adding one chart and one map. Same result the chart doesnt show.

This forum has helped me with so many issues the past and looked to see if anyone has a solution to this before posting. But I am desperate for a resolution as its impacting the company I work for as these reports are used frequently by lots of users.
I found Solved: Re: Visuals Not Showing on PDF Export - Microsoft Fabric Community asking similar thing but no resolution that works for me.

4 REPLIES 4
zolle04
Frequent Visitor

We have got rendering problem with the Azure Map visual which displays values two times. We open a support ticket and I will report the progress

lbendlin
Super User
Super User

Thank you for your reply. I have previously read this page and my reports don't have any of those limitations. They've exported fine for over a year and I haven't made any changes to them which is why this is all the more frustrating.

Then it is likely a performance issue. Visual rendering is subject to timeouts. Make the visuals render faster.

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