Some users unable to see dashboard

[CG_FinXO]

Hi,

I have been experiancing some issues with Power BI, we have shared a dashboard with users, but the majority of them cannot see the dashboard and see the below:

This is not an issue for me as everything loads in for me and a couple of colleagues, who are admins, whereas the majority of people experiancing issues are members. I did try and promote one to admin to see if that was the issue, but it did not make a difference. 

If anyone has an idea of what the problem might be, I'd really appreicate it! 

Thanks

[NimaiAhluwalia]

Hello @CG_FinXO 

I am sure workspace roles is not the problem, are these all custom visuals? 

Is there any difference between the people able to see the report and who doesnt!

[CG_FinXO]

The visuals are all BI cards, line graphs etc that pull from either a databse or the CRM. 

This is the issue, I can't identify any tangiable difference between those that can and can't see the visuals, very much stumped at this end. The only thing I could think of was permissions, but as I mentioned, we've ruled that out.

[NimaiAhluwalia]

Have you tried publishing it again, or publish it with a different name if possible.

Thanks

[CG_FinXO]

Tried both those, and even tried a new workspace, but it doesn't seem to help.

[CG_FinXO]

It just says it couldn't load data for the visual, please try again later. 

[cassidy]

What does the error actually say when you click "See Details"?