Forum Discussion

CG_FinXO's avatar
CG_FinXO
Regular Visitor
3 years ago

Some users unable to see dashboard

Hi,

 

I have been experiancing some issues with Power BI, we have shared a dashboard with users, but the majority of them cannot see the dashboard and see the below:

 

 

This is not an issue for me as everything loads in for me and a couple of colleagues, who are admins, whereas the majority of people experiancing issues are members. I did try and promote one to admin to see if that was the issue, but it did not make a difference. 

 

If anyone has an idea of what the problem might be, I'd really appreicate it! 

 

Thanks

 

 

Need Help

6 Replies

  • cassidy's avatar
    cassidy
    Icon for Power Participant rankPower Participant
    3 years ago

    What does the error actually say when you click "See Details"?

  • CG_FinXO's avatar
    CG_FinXO
    Regular Visitor
    3 years ago

    It just says it couldn't load data for the visual, please try again later. 

  • NimaiAhluwalia's avatar
    NimaiAhluwalia
    Icon for Continued Contributor rankContinued Contributor
    3 years ago

    Hello CG_FinXO 

     

    I am sure workspace roles is not the problem, are these all custom visuals? 

     

    Is there any difference between the people able to see the report and who doesnt!

    • CG_FinXO's avatar
      CG_FinXO
      Regular Visitor
      3 years ago

      The visuals are all BI cards, line graphs etc that pull from either a databse or the CRM. 

       

      This is the issue, I can't identify any tangiable difference between those that can and can't see the visuals, very much stumped at this end. The only thing I could think of was permissions, but as I mentioned, we've ruled that out.

      • NimaiAhluwalia's avatar
        NimaiAhluwalia
        Icon for Continued Contributor rankContinued Contributor
        3 years ago

        Have you tried publishing it again, or publish it with a different name if possible.

         

        Thanks