Forum Discussion

Master_T's avatar
Master_T
Helper I
5 years ago
Solved

Some users cannot see or import custom visuals on the cloud service

I have a client that has several PowerBI Pro users that connect from all over the world.   Recently, a serious issue has risen: some users suddenly could not see custom visuals, nor import them fro...
Need Help
  • Master_T's avatar
    Master_T
    5 years ago

    Thanks for the hints.

    Turns out, the problem was with our internal firewall that was silently blocking some addresses in the Microsoft cloud.

    Sorry for wasting your time.