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JessieF's avatar
JessieF
Icon for Advocate II rankAdvocate II
3 years ago

Some users cannot see a Scorecard published to App, Premium capacity

Hello Community,  I've been searching for a similar issue for a while and coming up empty handed.  We are using Premium Capacity, and I have a user as a Workspace Admin who has created a Scorecard ...
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JessieF's avatar
JessieF
Icon for Advocate II rankAdvocate II
3 years ago

Hello Anonymous,

Thank you very much for the reply.  There was not an error message. The first time the user tried to open the Scorecard they were routed to their My Workspace and saw a message that said the did not have access.  The user has Workspace member permissions and we are on Premium so this is why it was confusing. The user tried to open the Scorecard both direct via the Workspace and via the App.  When accessing it via the App, the user sees a blank "create" screen.  The App has many other published objects, so unpublishing at this point would be very cumbersome for this team. Is there any other troubleshooting options we could consider first?
Thank you

Jessie. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    3 years ago

    Hi JessieF ,

    Do these users have license? 

     

    Best regards,
    Community Support Team_Binbin Yu

    • JessieF's avatar
      JessieF
      Icon for Advocate II rankAdvocate II
      3 years ago

      Anonymous - My apologies for the delayed reply.  


      The users experiencing the issue do not have a Pro license. The user who published the Scorecard and the App does have a Pro license. The Workspace is on Premium capacity, and it has been our understanding that users accessing content via Premium capacity Workspace do not need a license. The user is able to see other reports via the same Workspace without issue. The Scorecard artifact is the only one giving an issue.

      Thank you

      Jessie