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Eduardo_Jimenez's avatar
Eduardo_Jimenez
Frequent Visitor
8 years ago
Solved

Some user can not view the report

Hi,   I share a report with some colleges and some of them can not view the report (via web neither mobile)   I attach an image of the error.   How can I solve it? My colleges are starting ...
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  • GilbertQ's avatar
    GilbertQ
    8 years ago
    Just to clarify, if your App Workspace is on Premium Capacity Power BI Free users can access it via an App.

    If the App Workspace is NOT on Premium, then all users who access it via an App will require a Power BI Pro License.
Anonymous's avatar
Anonymous
Not applicable
8 years ago

Hello,

 

I experience the same with an App in the Premium Capacity. The details show a 401 HTTP Response as the source of the error. Does it the same in your case? (As a workaround, you can add the people to the app workspace to solve this)

 

Br,

Szabolcs

Eduardo_Jimenez's avatar
Eduardo_Jimenez
Frequent Visitor
8 years ago

Thankx for the response hodossy

 

This is the details of the error...

 

Is the same error as yours?

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    Yes, I believe. Unfortunatelly I don't have a solution yet :(

    • Eduardo_Jimenez's avatar
      Eduardo_Jimenez
      Frequent Visitor
      8 years ago

      Users say to me that it is happening only last week ago. So it could be a "external" problem of us . Is the same in your case?

       

      Thankx

      • Anonymous's avatar
        Anonymous
        Not applicable
        8 years ago

        Hi Eduardo_Jimenez, I would create a support ticket about this issue.

         

        https://powerbi.microsoft.com/en-us/support/

         

        You can access from the link above or have your admin create the ticket from the Office365 Admin portal.

         

        Best of luck! Hope this was slightly helpful.