Some app's causing users browser to freeze

[BIanon]

Hello Community,

Recently a lot of users in my tenant has started having a similar issue across many different apps. When they try to open it, their browser will freeze and a prompt asking if you want to wait for the page or close it appears. The users can usually keep trying and eventually they get in, soemtime with a really slow load time, but once it's loaded in it works fine.

Pro license.

Has anyone experienced a similar issue and does anyone have any tips?

[v-veshwara-msft]

Hi @BIanon ,

Following up to see if your query has been resolved. If any of the responses helped, please consider marking the relevant reply as the 'Accepted Solution' to assist others with similar questions.

If you're still facing issues, feel free to reach out.

Thank you.

[v-veshwara-msft]

Hi @BIanon ,

We wanted to check in again to see if the issue has been resolved. If so kindly mark the helpful reply as Accepted solution to assist others facing similar issues. If you are still facing issues, please reach out.

Thank you.

[v-veshwara-msft]

Hi @BIanon ,
Just wanted to follow-up regarding your issue. If the provided response has addressed your needs please mark it as 'Accepted solution' to assist otherswith similar queries. If you need further assistance, please reach out.
Thank you.

[v-veshwara-msft · Accepted solution]

Hi @BIanon ,

Thank you for reaching out in Microsoft Fabric Community. Based on the issue you described, where Power BI apps freeze during creation or take a long time to load, there are a few factors that could be contributing to this behavior. Please try the following steps.

1.  Users experiencing freezing or slow performance could start by clearing their browser cache and cookies. Once cleared, restart the browser and try again. If possible, test in an incognito/private window or a different browser to see if the issue persists.

2. If your organization is using dedicated capacity, verify whether the memory consumption is nearing or exceeding the limit. Performance degradation can occur if capacity usage is too high. You can check this in the Fabric Capacity Metrics App .
   
   From Microsoft Documentation:
    ->Power BI apps have a one-minute timeout for publish and update operations. If the app is not publishing successfully, try reducing the number of items included in the app.
    ->In some cases, large apps may have updates blocked by Power BI Support. Admins will receive a notification through Microsoft 365 communications if this happens. To optimize large apps, consider reducing the number of reports, converting reports to Power BI Project (.pbip) format, or recreating the app as an org app. If an app update is blocked, a message will prompt users to contact Power BI Support for further assistance.
   ->Some apps may take longer to install, depending on the number of items included and the number of users granted access. It is recommended to publish apps during off-hours to allow enough time for deployment. If users do not immediately see the app, they can refresh their Apps list or restart their browser.

   
   
   Please refer this link for details:
   

   Publish an app in Power BI - Power BI | Microsoft Learn

Hope this resolve your issue. Please reach out for further assistance if the issue persists.

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly and a kudos would be appreciated.

Best Regards,
Vinay.