Forum Discussion

jerome1689's avatar
jerome1689
Icon for Advocate I rankAdvocate I
5 years ago
Solved

Smart Narratives not showing in Service

I think my other post on the same topic did not submit correctly, if it does, apologies for the duplicate post.    Suddenly Smart Narratives in PowerBI Service is not working. The smart narratives ...
Need Help
  • v-robertq-msft's avatar
    v-robertq-msft
    5 years ago

    Hi All:

    Here’s the latest news from the community:

    The fix was already rolled out yesterday. However, some folks might still encounter the error due to browser caching. If you are one of them, then please clear browser caches or open in a new Incognito browser window & try again. You can tell that it is a caching issue by applying a new filter that you previously hadn't applied and then you should see the Smart Narrative text show again. 

     

    Best Regards,

    Community Support Team _Robert Qin

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

v-robertq-msft's avatar
v-robertq-msft
Icon for Community Support rankCommunity Support
5 years ago

Hi All：

According to my research in the ICM, it seems to be a known issue and the problem is related to the region of your Power BI service, here’s the ICM ID: 246723182

 

Here’s the link: Incident-246723182 Details - IcM (microsofticm.com)

 

This is the latest updated information from PG:

The shiproom is rolling out the Feature switch, Australia East is fixed, NC US will be roll out tomorrow evening, and Australia SE unfortunately should wait till the day after, to get the FS on.

 

I will update here once I get any further information.

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

jerome1689's avatar
jerome1689
Icon for Advocate I rankAdvocate I
5 years ago

Hi Robert, at one of the clients, I look at the tenant location and it comes out gibberish. Do you know when this fix will be applied to this tenant location? 

 

 

  • v-robertq-msft's avatar
    v-robertq-msft
    Icon for Community Support rankCommunity Support
    5 years ago

    Hi all:

    According to the update in the ICM, it seems that the issue has been fixed in each tenant location. This is the newest information I got from the PG:

     

    The FS is enabled in all clusters at PROD.

     

    If the user still sees the error, try switch to summarize a different visual, if still hitting the issue, I suppose we have to schedule a call with Cx and figure out what's going wrong.

     

    Thank you very much!

     

    Best Regards,

    Community Support Team _Robert Qin

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.