Forum Discussion
Advocate ISmart Narratives not showing in Service
I think my other post on the same topic did not submit correctly, if it does, apologies for the duplicate post.
Suddenly Smart Narratives in PowerBI Service is not working. The smart narratives work correctly in Desktop and were previously working in service when published through the app. I get an error now that says " the smart narratives is not supported". This issue is happening on multiple reports across multiple organisations that I have published to.
Anybody else getting the same issue?
Hi All:
Here’s the latest news from the community:
The fix was already rolled out yesterday. However, some folks might still encounter the error due to browser caching. If you are one of them, then please clear browser caches or open in a new Incognito browser window & try again. You can tell that it is a caching issue by applying a new filter that you previously hadn't applied and then you should see the Smart Narrative text show again.
Best Regards,
Community Support Team _Robert Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
14 Replies
- v-robertq-msft
Community Support
Hi All:
Here’s the latest news from the community:
The fix was already rolled out yesterday. However, some folks might still encounter the error due to browser caching. If you are one of them, then please clear browser caches or open in a new Incognito browser window & try again. You can tell that it is a caching issue by applying a new filter that you previously hadn't applied and then you should see the Smart Narrative text show again.
Best Regards,
Community Support Team _Robert Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
- headesk
Hi, I have found the same problem.
Some additional things I have found are that it starts working if I add a value (showing the new value and the old values) but if I then delete the added value it stops working completely again.
- v-robertq-msft
Hi, jerome1689
Has this problem be solved today?
According to my test, the Smart Narratives function seems to work properly in the Power BI desktop and service now, here are my screenshots:
If you still have a problem, you can post your sample pbix file with the problem so that we can help you to test if it’s an issue.
My test pbix file is attached below.
Thank you very much!
Best Regards,
Community Support Team _Robert Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
jerome1689Hi Robert thanks for looking into this.
I downloaded your pbix file and published it. The smart narratives work in desktop but not in service
Same here - no changes but suddenly all smart narratives stopped working. Here's a screenshot of before/after
- v-robertq-msft
Hi All：
According to my research in the ICM, it seems to be a known issue and the problem is related to the region of your Power BI service, here’s the ICM ID: 246723182
Here’s the link: Incident-246723182 Details - IcM (microsofticm.com)
This is the latest updated information from PG:
The shiproom is rolling out the Feature switch, Australia East is fixed, NC US will be roll out tomorrow evening, and Australia SE unfortunately should wait till the day after, to get the FS on.
I will update here once I get any further information.
Thank you very much!
Best Regards,
Community Support Team _Robert Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
- jerome1689
Hi thanks for the update. It seems to have been fixed for my clients where the server is in the US. Is there any update for the Australian or other server?
- jerome1689
Hi Robert, at one of the clients, I look at the tenant location and it comes out gibberish. Do you know when this fix will be applied to this tenant location?
- v-robertq-msft
Hi all:
According to the update in the ICM, it seems that the issue has been fixed in each tenant location. This is the newest information I got from the PG:
The FS is enabled in all clusters at PROD.
If the user still sees the error, try switch to summarize a different visual, if still hitting the issue, I suppose we have to schedule a call with Cx and figure out what's going wrong.
Thank you very much!
Best Regards,
Community Support Team _Robert Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi There,
I was wondering if there was a fix? I have tried and I also have the same error message.
Many thanks for your help,
