Slow login to app.powerbi.com

[Anonymous]

Hi,

Has anyone encountered any issues (in the last couple of weeks) where logging on Power BI service, using Internet Explorer (v 11) takes a really long time to authenticate your email address?

Steps:

1. Use app.powerbi.com to get login screen

2. Select your email address/enter your email address in window "Sign in to your account". Address: https://login.microsoftonline.com/common/....

After either selecting your account or entering your email, the processing animated circle icon commences and continues to spin. There appears to be a re-set? taking place behind the scenes as the icon flashes and continues to spin.

This happens failry reguarly with the login process lasting on average 5-6 mins.

This issue does not take place on Chrome.

Appreciate any information/resolution steps on this issue.

Thanks.

[Anonymous]

Hi @Anonymous,

I tested but haven't faced this issue, it sign in smoothly. Where are your data stored ? I think the issue may related to the area server.(you can find it at service -> question mark -> about power bi)

In addition, you can also try to clear the browser cache and remove the saved login cerationals.

Regards,

Xiaoxin Sheng

[Anonymous]

Thanks @Anonymous.

I'll keep in mind about clearing the browser cache and saved login credentials.

Data is stored in Southeast Asia (Singapore).