Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Slow and Terrible Performance using Microsoft Internet Explorer

All,   I noticed that the performance of browsing Power BI service reports in Internet Explorer has degraded terribly. It is slow, consume alot of CPU resources whenever I start accessing and viewi...
Need Help
  • v-kelly-msft's avatar
    v-kelly-msft
    6 years ago

    Hi Anonymous ,

     

    Have you cleared browsering  data,such as cookies, history,password or other data,as tested here,it works well and doesnt consume much CPU resources.

    So pls check the below information:

    1.Does your network work well?

    2.Is your power bi so much complicated that consumes much CPU.

    3.Are there many redundant files in your browser history?---If yes,do clear them.

     

     
    Best Regards,
    Kelly
    Did I answer your question? Mark my post as a solution!

     

v-kelly-msft's avatar
v-kelly-msft
Community Support
6 years ago

Hi Anonymous ,

 

Have you cleared browsering  data,such as cookies, history,password or other data,as tested here,it works well and doesnt consume much CPU resources.

So pls check the below information:

1.Does your network work well?

2.Is your power bi so much complicated that consumes much CPU.

3.Are there many redundant files in your browser history?---If yes,do clear them.

 

 
Best Regards,
Kelly
Did I answer your question? Mark my post as a solution!

 

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi Kelly,

 

Thanks for replying. 

 

Did you compare the browsing speed between Chrome and Internet Explorer 11? It is very laggy with IE11. For eg, when I mouse over to a table that highlight the cells, it feels laggy and slow compare to browsing with Chrome which is alot smoother and faster. Edge browser is also performing ok compare to IE11.

 

We have been using Power BI for more than 3 years and most of my users are on IE by default. So we immediately noticed the difference on all reports performance somewhere in February or March this year. This is driving us crazy. Some users unable to install external browser and some users on older laptop does not have Edge. Our network have no issue, because like I said, Chrome and Edge works perfectly fine. 

 

Please help. Thanks.

 

Regards,

Max