Forum Discussion
Single User Unable to See Refreshed Power BI Report Data
I have a user who is unable to see the latest data in a Power BI report, despite having Viewer access. They've attempted several troubleshooting steps, including:
- Clearing browser cache
- Manually refreshing the report
- Signing out and back into Power BI
- Revoking and reassigning their access
Additionally, I’ve tried republishing the report, but the issue persists. All other users can see the updated data without any issues—this appears to be isolated to this one individual.
Has anyone encountered a similar issue or have suggestions for additional troubleshooting?
Hi datavizzy1,
Thank you for reaching out in Microsoft Community Forum.
Thank you ibarrau for the helpful response.
since other users can see the latest data, this appears to be isolated to the affected user. Please follow below steps to resolve the error;
1.Try InPrivate/Incognito mode to rule out cache or browser extension issues.
2.Verify that they are accessing the correct report directly from the workspace, not via an old bookmark or shared link.
3.Check if Row-Level Security (RLS) is applied, which might filter data for them.
4.Confirm they are not using personal bookmarks, which can preserve old filters/states — they can reset via View > Reset to default.
5.If the report is part of a published App, ensure the App was re-published after the latest changes.
Please continue using Microsoft Community Forum.
If this post helps in resolve your issue, kindly consider marking it as "Accept as Solution" and give it a 'Kudos' to help others find it more easily.
Regards,
Pavan.
5 Replies
- ibarrau
Super User
Hi. Have you tried reset filter button? sometimes users don't realize they have change a filter and if you are persisting them it could be something like that. If the issue is only one user, then the issue is in their ecosystem. If reset filters won't fix it, let the user try another browser or machine to isolate it from their usual configuration to check if there is something broken there.
I hope that helps,
Hi datavizzy1,
Thank you for reaching out in Microsoft Community Forum.
Thank you ibarrau for the helpful response.
since other users can see the latest data, this appears to be isolated to the affected user. Please follow below steps to resolve the error;
1.Try InPrivate/Incognito mode to rule out cache or browser extension issues.
2.Verify that they are accessing the correct report directly from the workspace, not via an old bookmark or shared link.
3.Check if Row-Level Security (RLS) is applied, which might filter data for them.
4.Confirm they are not using personal bookmarks, which can preserve old filters/states — they can reset via View > Reset to default.
5.If the report is part of a published App, ensure the App was re-published after the latest changes.
Please continue using Microsoft Community Forum.
If this post helps in resolve your issue, kindly consider marking it as "Accept as Solution" and give it a 'Kudos' to help others find it more easily.
Regards,
Pavan.Hi datavizzy1,
I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If my response has addressed your query, please "Accept as Solution" and give a 'Kudos' so other members can easily find it.
Thank you,
Pavan.Hi datavizzy1,
I hope this information is helpful. Please let me know if you have any further questions or if you'd like to discuss this further. If this answers your question, kindly "Accept as Solution" and give it a 'Kudos' so others can find it easily.
Thank you,
Pavan.Hi datavizzy1,
I wanted to follow up since we haven't heard back from you regarding our last response. We hope your issue has been resolved.
If the community member's answer your query, please mark it as "Accept as Solution" and select "Yes" if it was helpful.
If you need any further assistance, feel free to reach out.
Please continue using Microsoft community forum.
Thank you,
Pavan.
