Forum Discussion

wjeanes's avatar
wjeanes
Icon for Advocate III rankAdvocate III
5 years ago

Since September update Export to PDF shows gridlines around tables and buttons

Since the recent update exporting a report to PDF (which we do regularly fro a number of reasons and has alwasy had great results) looks terrible. All tables now show full gridlines regardless if t...
General Comment
v-easonf-msft's avatar
v-easonf-msft
Icon for Community Support rankCommunity Support
4 years ago

Hi, wjeanes 

According to the information I have received so far, Microsoft Engineers cannot reproduce the problem, so the investigation has been at a standstill.

Have you checked the actual printed result of the pdf ? Do the same gridlines appear after the .pdf is printed?
It may be a display problem caused by incorrect rendering of the PDF viewer application.

If your problem is still not resolved, you may need your powerbi administrator to open another support ticket  to  let engineers look into the issue on your side.

Best Regards,
Community Support Team _ Eason

wjeanes's avatar
wjeanes
Icon for Advocate III rankAdvocate III
4 years ago

Hi Eason

 

I've tried two PDF viewers (we use Nitro Pro and Acrobat) and same issue occurs in both but in any case where these are reports being shared with clients, we can't control which PDF viewer they use so the issue needs to be addressed (and bear in mind that this is something new that has only started happening since the end of September).

 

In a previous reply you also mentioned that related problems had been raised in another thread https://community.powerbi.com/t5/Service/Thin-lines-appearing-within-PDF-export-of-report/m-p/2127130#M141718 and was apparently replicated.

 

I'll reach out to our IT team and ask the to log a additional fault on my behalf.