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alberto999's avatar
alberto999
Regular Visitor
4 years ago

Sharing via hyperlink on Powerpoint doesnt work, copy the link does - previous solution stop workin

  Hello everybody,   my question is regarding the sharing the dashboard via hyperlink. We put the link into PPT presentation, once we click on it, we get the log in page, and then the browser ...
Need Help
v-easonf-msft's avatar
v-easonf-msft
Icon for Community Support rankCommunity Support
4 years ago

Hi, alberto999 

Whether it is the hyperlink used to share the dashboard or the link in the downloaded PPT, after I re-enter the credentials, I can access it normally.

What browser are you currently using by default to access links? 

Please clear your cache or try setting another browser as default to access this link.

 

Best Regards,
Community Support Team _ Eason

alberto999's avatar
alberto999
Regular Visitor
4 years ago

Hello v-easonf-msft ,

I've tried with chrome and edge. both of them with cache cleared.

Also many collegues of mine have tried and they have the same issue.

 

Do you have a "corporate" log-in? when we log in to powerbi we pass through a personalized Corporate log-in page. I'm starting thinking it could be the problem. even the hyperlink generated by powerbi when you export a .ppt from PBI service does not work. 😞

  • v-easonf-msft's avatar
    v-easonf-msft
    Icon for Community Support rankCommunity Support
    4 years ago

    Hi, alberto999 

    Really weird, I logged in with my work account.

    If the problem persists and you are a pro user, it is recommended to create a support ticket to let MS engineers check if it's a known issue. 

    https://powerbi.microsoft.com/en-us/support/ 

     

    Best Regards,
    Community Support Team _ Eason