Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Sharing Via Email Not Working

Looks like a previous issue is back where sharing a report via email to another user is not received by the recepient. 

Need Help
  • GilbertQ's avatar
    GilbertQ
    6 years ago
    Awesome, thanks for letting us know it is working again.

    I cannot say why it stopped working though

4 Replies

  • GilbertQ's avatar
    GilbertQ
    Super User
    6 years ago
    Hi there

    Can you confirm that their email is working?

    And maybe it was not blocked by a spam blocker?
    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

       Anonymous 

       GilbertQ 

      We had the same issue a few weeks ago and I tested it myself yesterday. Mimecast did not catch it for myself or the user and the email never came through. I tested again this morning and it is working again.

      • GilbertQ's avatar
        GilbertQ
        Super User
        6 years ago
        Awesome, thanks for letting us know it is working again.

        I cannot say why it stopped working though
  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi Anonymous ,

    What type of account you shared? Internal user or external users? Can you confirm imputed account available? In addition, you can also ask him to check his email rule/policy if any settings blocked these emails.

    Regards,

    Xiaoxin Sheng