Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

Get certified in Microsoft Fabric—for free! For a limited time, the Microsoft Fabric Community team will be offering free DP-600 exam vouchers. Prepare now

Reply
mwaxman
New Member

Sharing Reports Externally - Error Message to Upgrade to Power BI Pro

I am trying to share a report externally to a member of a different organization, but they are receiving an error message indicating that they have to upgrade to a PowerBI Pro account. I have confirmed with them that they have a PowerBI Pro license. Does anyone know why this is happening and how to fix it?

4 REPLIES 4
JPacella312
Helper I
Helper I

You might want to check out my post on this issue.. maybe it's similiar to your problem?

 

https://community.powerbi.com/t5/Service/Pro-License-not-working-for-external-share-user/td-p/132990...

 

 

v-deddai1-msft
Community Support
Community Support

Hi @mwaxman ,

 

It is by design, When you share content to a user outside this organization for the first time, even if he is already a pro user, he will receive such a prompt, just click use pro trial. You will not see Time limit for Pro Trial in the top right corner:

 

Capture2.PNG

And  they see the shared dashboard or report in its own browser window, not in the usual Power BI portal. To access this dashboard or report later, they must bookmark the link.

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

 

Best Regards,

Dedmon Dai

@v-deddai1-msft - Honestly. That's "by design"? Come on man. You've got one job...recognize a Pro license when you see one. 🙂



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...
Greg_Deckler
Super User
Super User

@mwaxman - I saw a couple reports of this recently. Could be a glitch. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".



Follow on LinkedIn
@ me in replies or I'll lose your thread!!!
Instead of a Kudo, please vote for this idea
Become an expert!: Enterprise DNA
External Tools: MSHGQM
YouTube Channel!: Microsoft Hates Greg
Latest book!:
Power BI Cookbook Third Edition (Color)

DAX is easy, CALCULATE makes DAX hard...

Helpful resources

Announcements
OCT PBI Update Carousel

Power BI Monthly Update - October 2024

Check out the October 2024 Power BI update to learn about new features.

September Hackathon Carousel

Microsoft Fabric & AI Learning Hackathon

Learn from experts, get hands-on experience, and win awesome prizes.

October NL Carousel

Fabric Community Update - October 2024

Find out what's new and trending in the Fabric Community.

Top Solution Authors
Top Kudoed Authors