Sharing Reports Externally - Error Message to Upgrade to Power BI Pro

[mwaxman]

I am trying to share a report externally to a member of a different organization, but they are receiving an error message indicating that they have to upgrade to a PowerBI Pro account. I have confirmed with them that they have a PowerBI Pro license. Does anyone know why this is happening and how to fix it?

[JPacella312]

You might want to check out my post on this issue.. maybe it's similiar to your problem?

https://community.powerbi.com/t5/Service/Pro-License-not-working-for-external-share-user/td-p/132990...

[v-deddai1-msft]

Hi @mwaxman ，

It is by design, When you share content to a user outside this organization for the first time, even if he is already a pro user, he will receive such a prompt, just click use pro trial. You will not see Time limit for Pro Trial in the top right corner:

And  they see the shared dashboard or report in its own browser window, not in the usual Power BI portal. To access this dashboard or report later, they must bookmark the link.

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai

[Greg_Deckler]

@v-deddai1-msft - Honestly. That's "by design"? Come on man. You've got one job...recognize a Pro license when you see one. 🙂

[Greg_Deckler]

@mwaxman - I saw a couple reports of this recently. Could be a glitch. You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".