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TrentAssist
Frequent Visitor

Sharing Reports/Apps with International Users

Based in the US and we share reports and Apps to our US customers without any issue. 

 

We have a couple customers based internationally and even though they have pro licenses they are unable to access the shared content. 

 

Are there any limitations when sharing with users in other countries I should be aware of?

6 REPLIES 6
TrentAssist
Frequent Visitor

Hi Sanket, Thanks - it didnt resolve the issue though. 

Here is the error message the receiver gets when opening the shared report link. 

 

TrentAssist_0-1624371547925.png

 

Try publishing the report again to Power BI Service and create new link and share with whom you want to share.

 

Regards,

Sanket Bhagwat

Hi @TrentAssist ,

 

Is your issue solved?

If the issue has been solved, please adopt the solution to help others.

If you still have some question, please don't hesitate to let me known.‌‌

 

Best Regards,

Link

 

Is that the answer you're looking for? If this post helps, then please consider Accept it as the solution. Really appreciate!

Hi @TrentAssist,

 

Based on my test, i recieve the same message when i use a free account to open shared report link.

vxulinmstf_0-1624518125576.png

Please check.

 

If you still have some question, please don't hesitate to let me known.‌‌

 

Best Regards,

Link

 

Is that the answer you're looking for? If this post helps, then please consider Accept it as the solution. Really appreciate!

 

v-xulin-mstf
Community Support
Community Support

Hi @TrentAssist

 

For international users, there are no explicit limitation, you can share contents with external users or guest users.

Could you provide some output of the issue, such as error messages etc.

 

Best Regards,

Link

 

Is that the answer you're looking for? If this post helps, then please consider Accept it as the solution. Really appreciate!

 

SanketBhagwat
Solution Sage
Solution Sage

Hi @TrentAssist .

In such case you can adjust the Link Settings and add the specific users with whom you want to share your dashboards.

You will find that when you click on 'Share' in the report.

 

Screenshot (107)_LI.jpg

 

 

Regards,

Sanket Bhagwat.

 

If this post helps then please mark it as "Accept as Solution' and give it a big thumbs up.

 

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