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zapppsr's avatar
zapppsr
Icon for Kudo Collector rankKudo Collector
10 years ago
Solved

Sharing Outside Organization - Recipient get message "Sorry we could not find dashboard"

What previously worked fine, now is not working properly:

 

When I share a Dashboard with someone outside my organization, it works fine, I get the warning and the message saying that the Dasboard was shared successfully. 

 

But when the recipient tries to open the link they get the message: "Sorry we could not find dashboard".

 

It is not clear as if "you don't have access to this Dashboard". It simply can not find it...

 

I use Power BI free and free features, although I tried the Pro, which is now expired.

 

I double checked e-mails and sharing with different people.

 

Any help?

 

 

Need Help
  • zapppsr's avatar
    zapppsr
    10 years ago

    All of a sudden it started working again. Tested with 3 people. 

     

    Now I will see if its solved, monitoring for a while.

9 Replies

  • ankitpatira's avatar
    ankitpatira
    Icon for Community Champion rankCommunity Champion
    10 years ago

    zapppsr I have came across this before. One way I would suggest you is to share dashboard link with users outside your organisation and when they visit it they will have an option to request access to it which will send you an email saying "Someone is requesting access to this dashboard" and you have option to grant or deny it. 

     

    But if that doesn't work I would suggest contact MS and raise it with them. I think it is something to do with tenant level setting.

    • zapppsr's avatar
      zapppsr
      Icon for Kudo Collector rankKudo Collector
      10 years ago

      Hi, ankitpatira thanks for replying. The link didn't work also.

       

      Hi Lydia, thanks for replying.

      I tested in Edge and Chrome. And several users from two different domains can't see the boards.

       

      Thanks again.

      • zapppsr's avatar
        zapppsr
        Icon for Kudo Collector rankKudo Collector
        10 years ago

        All of a sudden it started working again. Tested with 3 people. 

         

        Now I will see if its solved, monitoring for a while.

  • Anonymous's avatar
    Anonymous
    Not applicable
    10 years ago

    Hi zapppsr,

    How about using different web browsers to access the shared dashboard? Based on my research, the error could also occur when using IE to access dashboard.


    Thanks,
    Lydia Zhang

  • drifter565's avatar
    drifter565
    New Member
    9 years ago

    Hey All,

     

    I had a similar issue but was able to resolve it.  It's a pretty specific case but may help you find a workaround. Here is a description of the scenario and the workaround. Hope it helps!

     

    Dashboard was loaded to a distinct workspace that was created when the project started. Although I am an admin on this workspace the owner of any given workspace is created using a mock email address of the workspace name and virtualized in Azure AD. PBI allows admins to share dashboards in a workspace but it looks like it actually doesn’t grant access to users outside the organization. In order to get around this I had to give myself direct access to the dashboard with sharing permissions on and then, using the link in the access granted mail, re-grant any outside domain user.