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zapppsr's avatar
zapppsr
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10 years ago
Solved

Sharing Outside Organization - Recipient get message "Sorry we could not find dashboard"

What previously worked fine, now is not working properly:   When I share a Dashboard with someone outside my organization, it works fine, I get the warning and the message saying that the Dasboard ...
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  • zapppsr's avatar
    zapppsr
    10 years ago

    All of a sudden it started working again. Tested with 3 people. 

     

    Now I will see if its solved, monitoring for a while.

paulc's avatar
paulc
Icon for Helper I rankHelper I
10 years ago

Zapppsr, were you able to resolve this?  Did it just start working for you again?  And no further issues?

I"m experiencing same issue and I searched the forum for a solution, but don't see any.

zapppsr's avatar
zapppsr
Icon for Kudo Collector rankKudo Collector
10 years ago

Hi paulc!

 

Just after the release of the latest Power BI Service/Desktop update, it stop working. I tested with 3 coworkers in 3 different domains, and it wasn't working.

 

After a couple of days, I tested with the same group and it started to work.

 

One important thing you should know is that dashboards shared outside your organization (or different domain, in my case) will not appear where the other dashboards are. 

 

The person you shared with wil have to save the e-mail/link in which the board was shared in order to access it again.

 

This can cause a confusion sometimes, thinking that the dashboard is not shared.

 

Ask them to try and access it using the link.

 

I hope it helps.

 

  • paulc's avatar
    paulc
    Icon for Helper I rankHelper I
    10 years ago

    Hi zapppsr

     

    Thanks for the reply.  I understand your point about external users not having the left panel, hence the dashboard will not be where other dashboards are... they simply have to view the dashboard I share with them via browser without the left pane - I understand this point.

     

    My external user cannot access the dashboard I shared with him at all... it's not like he had accessed it before and it's not working now... he cannot access it at all to begin.

     

    Since there is no clear solution, other than hoping it works some day, I guess I cannot do anything about it.  As an alternative, I'll have to re-create the whole dashboard in Excel environment (using Power Pivot/DAX) and share it in Sharepoint environment with my external user. 

     

    • zapppsr's avatar
      zapppsr
      Icon for Kudo Collector rankKudo Collector
      10 years ago
      Another thing to check is if either your client or you are using different Power BI plans. For instance if one of is using Power BI pro evaluation time, it my also cause problem, as I read.