Sharepoint online message: the content isn't available (More information on PowerBi)

[TomBelgium]

Hi all,

I've created a new PowerBI report and published it to a workspace (AucxisSales). 

Then I went onto our SharePoint site and embedded the report onto a new page. 

I followed following article (https://docs.microsoft.com/en-us/power-bi/service-embed-report-spo). 

For some users it works, other ones get the message: The content isn't available. 
All users have a valid PowerBi PRO license and all users are members of the AucxisSales workspace. All users are having full access to the SharePoint page so I can't see what else is wrong. Can someone help me out?

Thanks,

Tom

[v-lid-msft · Accepted solution]

Hi @TomBelgium ,

Does the user who cannot access the report are Azure B2B Guest users accounts? Based on this document: Azure B2B Guest users accounts are not supported. Users see the Power BI logo that shows the part is loading, but it doesn't show the report.

If they are not Azure B2B guest user, could you please try to Sign out of SharePoint and sign back in. Be sure to close all browser windows before signing back in? Please also try to use latest version of Edge/IE.

Does the user who have issue, can access the report via Power BI Service?

Best regards,

[TomBelgium]

Rights were good. Solution was to open the workspace one time through PowerBi.