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thomma's avatar
thomma
Frequent Visitor
3 years ago
Solved

Shared report link not loading in mobile browser (Safari)

I'm sharing reports with external guest user giving them a pro license in our Azure portal and giving them access. Most users can acces the report in their mobile browser (not using the app because t...
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  • thomma's avatar
    thomma
    3 years ago

    Short update: Tried different cookie settings and allowing pop ups, problem still persisted. Turned out the user had disabled IOS updates. Updated IOS to the latest version and everything works fine now. 

ibarrau's avatar
ibarrau
Icon for Super User rankSuper User
3 years ago

Hi. I don't think we might know if there is any issue with Safari. There is no known issue about that. You can read those in here: https://learn.microsoft.com/en-us/power-bi/troubleshoot/known-issues/power-bi-known-issues

The only thing I can think about is that if you restrict a lot of the browser options like third party cookies, then some cloud tools might not work properly. That's no something about safari, any browser can restrict options for websites like that.

I hope that helps,

thomma's avatar
thomma
Frequent Visitor
3 years ago

Short update: Tried different cookie settings and allowing pop ups, problem still persisted. Turned out the user had disabled IOS updates. Updated IOS to the latest version and everything works fine now.