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JanGunni's avatar
JanGunni
Frequent Visitor
2 years ago

Shared report from Pro License is not viewable by external user with Premium License

Problem as the title suggests. We have made numerous reports for clients in the past months and initially all was good. Our clients got the 60 day trial notice and were able to access the reports no ...
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Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi JanGunni 

 

I would like to apologize for the belated reply.

 

In what way do you share these reports with external users? Is it Planned invites?

 

Best Regards,
Yulia Xu

JanGunni's avatar
JanGunni
Frequent Visitor
2 years ago

Initially I shared direct access through the PBI workspace and gave them viewing capabilities. Then I shared the Tenant URL for them to have a link to click on. 

 

I also confirmed under Microsoft Azure Azure portal > Microsoft Entra ID > Users > All users > New guest user

 

They pop up (which they do). Stating User type: guest, Identity: external azure AD, creation type: invitation

 

I've been with the microsoft support for the past 2 months, trying to fix this, but no luck so far. 

 

Some have voice it may be the governmental ppu restrictions stopping them from logging into commercial pro workspaces but who knows