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JanGunni's avatar
JanGunni
Frequent Visitor
2 years ago

Shared report from Pro License is not viewable by external user with Premium License

Problem as the title suggests. We have made numerous reports for clients in the past months and initially all was good. Our clients got the 60 day trial notice and were able to access the reports no ...
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Anonymous's avatar
Anonymous
Not applicable
2 years ago

Hi JanGunni 

 

Here is my suggestion for your reference.

 

Re-share the link to the corresponding report to see if the problem still exists. Please feel free to let me know if the problem persists.

 

Best Regards,
Yulia Xu

 

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

JanGunni's avatar
JanGunni
Frequent Visitor
2 years ago

Hello Yulia, 

 

yes unfortunately the problem is still there. 

  • Anonymous's avatar
    Anonymous
    Not applicable
    2 years ago

    Hi JanGunni 

     

    I would like to apologize for the belated reply.

     

    In what way do you share these reports with external users? Is it Planned invites?

     

    Best Regards,
    Yulia Xu

    • JanGunni's avatar
      JanGunni
      Frequent Visitor
      2 years ago

      Initially I shared direct access through the PBI workspace and gave them viewing capabilities. Then I shared the Tenant URL for them to have a link to click on. 

       

      I also confirmed under Microsoft Azure Azure portal > Microsoft Entra ID > Users > All users > New guest user

       

      They pop up (which they do). Stating User type: guest, Identity: external azure AD, creation type: invitation

       

      I've been with the microsoft support for the past 2 months, trying to fix this, but no luck so far. 

       

      Some have voice it may be the governmental ppu restrictions stopping them from logging into commercial pro workspaces but who knows