Forum Discussion
Shared dashboard locked
I shared my dashboard with a user outside my organisation. The other user gets an email with a link to the dashboard. But the dashboard is locked for the other user. There is a lock next to the dashboard title. The dashboard contains Pro-content and the user has a Pro-license. Why is the dashboard locked?
Hi,
It appears that the recipient has two accounts. One with a free license and one Pro-license. I shared the dashboard with her free license account. So that was the problem! Sharing the dashboard with her Pro-account was succesfull.
Thank you all for your suggestions.
Kind regards
Anke
8 Replies
- Hi Michele,
No RLS is on. The access to the database is via DirectQuery mode. I also shared the dashboard with a colleague and he can see all visuals.
Anke
Hi Anke,
As far as I know, the lock icon next to the dashboard title just indicates that the dashboard is read-only. All shared reports and content pack dashboards will show the lock icon, because they cannot be edited. So the lock icon is expected here in your scenario.:smileyhappy:
Does the user outside your organisation which you share the dashboard with receive any error when view the shared dashboard? Or the shared dashboard just keeps loading without any data shown?
In addition, just note that only your direct recipients can see the shared dashboard. No-one else can see that dashboard, even if they have the link, and your direct recipient has to use the same email address to access that dashboard. If he/she signs up with any other email address, he/she won't have access to the dashboard either.
Regards
Hi,
Thank you for your tips!
So I don't have to worry about the lock :smileyhappy:.
The user gets a “Something went wrong!” error when she clicks on one of the visuals in the dashboard.
She signs in with the same email-adress that I shared the dashboard with.
Kind Regards,
Anke
Hi Anke,
So I don't have to worry about the lock :smileyhappy:.
Yes, the lock icon is ok.:smileyhappy:
The user gets a “Something went wrong!” error when she clicks on one of the visuals in the dashboard.
So she can view the shared dashboard, but when she clicks on one of the visuals in the dashboard, she gets an error, right? Is there any detailed error message about "Something went wrong!".
Regards
